During training, many participants feel overwhelmed by the quantity of information presented to them. A pre-course conversation between the participants and their supervisors helps them focus on the content that is relevant to them, their team, and/or the company. Training departments are often reluctant to ask supervisors to do “one more thing.” Providing a pre-course conversation job aid for supervisors makes this approach as easy and as focused as possible. My experience has shown that spending just a few minutes with participants before training makes a significant difference in what the participants focus on and therefore what gets adopted.

This is an example of a pre-course conversation job aid that is supplied to supervisors to aid them during this activity. The conversation is usually short 10-15 minutes and can be done in person or via phone.

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