In Predictive Evaluation when we are conducting an Impact Evaluation, we interview participants to collect results data.

High-Impact interview questions should be focused on such issues as the following:

• Validate what participants have actually done. What actions have they undertaken? How did training contribute toward the results?
• What knowledge and skills from training did they use? What tools/techniques learned in training have they employed? What knowledge or tools did participants have to learn on their own to produce the results?
• What in the environment has enabled or inhibited them as they produced results?
• What are the tangible business results? Gather specific examples. How much of the business result can be directly attributed to training? Are the results sustainable?
• Will they continue to use these new actions and how do they see them being repeated in the future?

Use a semi-structured interview process with probing questions to gather additional data as needed. A semi-structured interview directs the interview conversations. Some of the interview questions may or may not be posed according to the conversation between the evaluator and the participant. The evaluator may pose emerging questions (not listed in the interview protocol) as appropriate according to the interview conversation. Each interview is anticipated to last no more than thirty minutes.